CLEAR PROJECT EXPECTATIONS

Exterior Painting Warranty, Workmanship and Homeowner Expectations

Written scope, product documents, preparation responsibilities, exclusions and project-specific warranty terms control each homeowner project.

Exterior SpecialistsWritten ScopeSurface PreparationAuthorized Dealer
Homeowner guidance

Inspection, documentation and clear boundaries

01

Written scope controls

Review the signed scope for the surfaces, preparation, coating system and exclusions included in your project. Keep the written scope and applicable product documents together for future reference.

02

Manufacturer and workmanship terms separated

Workmanship terms and manufacturer product terms cover different responsibilities. Ask for each set of applicable terms in writing, including duration, conditions, exclusions and the process for reporting a concern.

03

No unsupported lifetime promises

Use the project’s actual written terms when evaluating warranty coverage. No blanket lifetime coverage, energy-savings guarantee or coverage for unrelated roof repairs should be inferred from a coating description.

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